Support & FAQs

Just in case you can't find the answers to your questions, we've put together a little guide to help. If you have any further questions please contact us using our 'Get in Touch' page that you can find here.

With over 40 year’s experience within the interior and furniture industry, we have learnt that it is essential to deliver quality products that are made to last. The contract standards we have adhered to for so long, have taught us how to develop, create and manufacture quality products that exceed customer expectations. We use only the finest materials that are thoroughly tested to ensure you can trust in the luxurious designs that we deliver.

Every step of our process from the design to the assembly of our products is based in the UK. Allermuir Home’s large manufacturing site is situated within the green countryside of Lancashire, England.

Our contract sister brand Allermuir has showrooms in London, New York, Chicago, San Francisco, Bangalore, Hong Kong and Birmingham, UK. At the moment our showroom’s focus solely around Allermuir’s commercial design market, but our doors are always open to architects, designers and specifiers alike.

We try our best to convey the true identity of any product online through photography and video, but we appreciate nothing is better than feeling and experiencing items in person. Unfortunately, although we do have Allermuir Showrooms around the world, these often only cater to our contract designs and not to our home collections. We do however offer a fabric sample services that allows you to immerse yourself in the soft touch of our tasteful fabric palettes for free.

As a brand, we value how products and spaces make us feel and that begins with fabric. We know the importance of having fabric in hand and that’s why we offer up to 10 free samples per order. We want you to see it, touch it and completely love it, before you commit to any fabric or colour option.

Our sister brand Allermuir offers a wide selection of contemporary designs and have become well-established within the contract market over the last 40 years. Head over to for more information on our ranges and how we can support your design projects.

When we mention ‘Fixed Covers’ we are describing products that have been specifically upholstered to achieve a tailored aesthetic. These products do not have removable cushion coverings and cannot be taken apart for cleaning. Items which have fixed covered require professional upholstery cleaning.

We do offer some designs with removable covers these can be hand washed with all-natural soaps. For more information on which products have removable covers, please see individual product detail pages.

Some of our fabrics are yarn-dyed, this means that there could be a slight variation in colour/shade from the swatches you sample to the final product you receive. However, we try our best to update our swatches regularly helping us maintain a close and consistent match.

Many of our products arrive fully assembled making it easy for you to style your spaces in a matter of moments. If the assembly of a product is required you will see the specific details noted on each product page under ‘Product Details’.

You can find all product dimensions on the product pages of our website, but if you’re worried about your selection please call us with the measurements of your space and we’ll put your mind at ease.

Our UK based customer care team are happy to help answer any questions you may have. Our normal office opening times are 9 am-5 pm, if we are not available please leave us a message. We will always call back as soon as possible. For all contact information please see here.

Email our UK customer care team at 


Carefully delivered

in less than 15 days


Made by hand

within the UK


Secure payment

data protection


Here to help

dedicated support team